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In hospitals, it is extremely important that both staff and customers can trust the systems and services of the facility. This also applies to storage solutions and distribution lockers.
If, for example, staff lockers do not function as they should, their issues take up staff time and detracts from the staff's core duties. Staff lockers can be in daily use by the entire personnel, making poor reliability a significant burden on operations.
On the other hand, if patient lockers or care supply distribution lockers do not function as expected, it directly affects the patient experience – and a good patient experience is always a priority for hospitals.
When storage solutions or care supply distribution lockers are being planned for a hospital, reliability should be considered right at the procurement stage. In order to find a supplier committed to providing high-quality service and a reliable solution, it is advisable to define appropriate service level and availability requirements for the overall procurement.
In summary, availability refers to the time during which a system is normally accessible for use. Conversely, if all staff lockers with electronic locks are out of service due to a downtime, the system is considered unavailable.
Availability is defined by a service time, such as 24/7/365. Performance is typically calculated as a percentage of that service time over monthly measurement periods. The target availability level for a service might be, for example, 99.5% per month, with tiered sanctions applied if this threshold is not met.
Service levels, on the other hand, define when and how quickly the supplier reacts to and resolves service requests regarding faults and support needs. Service level agreements – aka SLAs – typically specify:
Essentially, if a customer encounters a malfunction, for instance, with a care supply distribution locker, the service levels dictate how quickly the support team must resolve the situation.
For Pusatec, quality, operational reliability and service level requirements are always important factors. We offer reliable smart lockers with electronic locks and distribution lockers with the availability and service levels required by the hospital environment.
Because we can trust the quality and reliability of our own products, committing to more demanding availability and service level requirements is not a problem for us. Our commitment to high availability and service levels, in turn, gives customers peace of mind. They can expect reliability from the system and quick, professional support from our support service.
If you are interested in hearing more about the solutions we have supplied to hospitals, you can find more information on our website. You can check the solutions pages for our smart lockers and storage and distribution lockers or read about our references. You can also contact us, and we will gladly tell you more.
